PRIVACY POLICY

Shree Siddhivinayak Enterprise ("we", "us", "our") is committed

to protecting your privacy. This Privacy Policy explains how we

collect, use, store, share, and protect your personal information

when you visit frutoveg.odoo.com or make a purchase from us.

By using our website, you consent to the practices described in

this policy.

----------------------------------------------------------------

1. INFORMATION WE COLLECT

----------------------------------------------------------------

A. Information You Provide Directly:

   - Full name

   - Email address and phone number

   - Billing and shipping address

   - Payment details (processed securely; card data is NOT

     stored by us)

   - Order history and product preferences

   - Messages sent via contact forms or helpdesk

B. Information Collected Automatically:

   - IP address and browser type

   - Pages visited and time spent on our website

   - Device type (mobile, desktop, tablet, OS)

   - Cookies and similar tracking technologies

----------------------------------------------------------------

2. HOW WE USE YOUR INFORMATION

----------------------------------------------------------------

We use your information only for legitimate business purposes:

   - Processing and fulfilling your orders

   - Sending order confirmations, invoices, and shipping

     updates

   - Responding to customer queries and support requests

   - Improving our website, products, and services

   - Sending promotional offers (only with your consent;

     you can opt out at any time)

   - Complying with legal obligations under Indian law

We do NOT use your data for automated decision-making or

profiling without your explicit consent.

----------------------------------------------------------------

3. SHARING OF INFORMATION

----------------------------------------------------------------

We do NOT sell, rent, or trade your personal data to anyone.

We share information ONLY in the following limited cases:

   - Vasudev Food Products (Manufacturer, Surat):

     For order fulfilment, packing, and dispatch only.

   - Logistics & Courier Partners:

     Your name and address are shared with shipping companies

     solely to deliver your order.

   - Payment Gateways:

     Secure payment processors handle transactions under

     their own privacy policies. We do not store payment data.

   - Legal Authorities:

     We may disclose information when required by law,

     court order, or government authority.

----------------------------------------------------------------

4. COOKIES

----------------------------------------------------------------

Our website uses cookies to improve your experience.

   - Essential Cookies    : Required for the website and

                            shopping cart to function.

   - Analytics Cookies   : Help us understand visitor

                            behaviour and improve our site.

   - Marketing Cookies   : Used for relevant ads (only

                            with your consent).

You can manage or disable cookies through your browser settings.

Disabling essential cookies may affect website functionality.

----------------------------------------------------------------

5. DATA SECURITY

----------------------------------------------------------------

We take the security of your personal data seriously:

   - Our website is hosted on Odoo's secure cloud platform.

   - All data transmissions are encrypted via SSL (HTTPS).

   - Access to personal data is restricted to authorized

     personnel only.

   - Payment transactions are processed through secure,

     PCI-compliant payment gateways.

While we take all reasonable precautions, no online system

is 100% secure. We encourage you to use strong passwords

and keep them confidential.

----------------------------------------------------------------

6. DATA RETENTION

----------------------------------------------------------------

We retain your personal data for as long as necessary to:

   - Fulfil the purposes described in this policy

   - Comply with Indian legal and accounting obligations

     (typically 7 years for financial records)

   - Resolve disputes and enforce our agreements

After the retention period, data is securely deleted or

anonymized.

----------------------------------------------------------------

7. YOUR RIGHTS

----------------------------------------------------------------

You have the following rights regarding your personal data:

   - Access       : Request a copy of the data we hold

                    about you.

   - Correction   : Ask us to correct inaccurate data.

   - Deletion     : Request deletion of your data (subject

                    to legal retention requirements).

   - Opt-Out      : Unsubscribe from marketing emails via

                    the unsubscribe link in any email.

   - Portability  : Request your data in a portable format.

To exercise any of these rights, contact us at the details

given at the end of this document. We will respond within

30 days.

----------------------------------------------------------------

8. THIRD-PARTY LINKS

----------------------------------------------------------------

Our website may contain links to third-party websites such as

social media platforms or payment providers. We are not

responsible for the privacy practices of these external sites.

We encourage you to read their privacy policies separately.

----------------------------------------------------------------

9. CHILDREN'S PRIVACY

----------------------------------------------------------------

FrutoVeg does not knowingly collect personal data from children

under the age of 13. If you believe a child has provided us

with personal information, please contact us immediately and

we will delete it promptly.

----------------------------------------------------------------

10. INTERNATIONAL USERS

----------------------------------------------------------------

If you are accessing our website from outside India, please

note that your data will be processed and stored in India.

By using our website, you consent to this transfer and

processing.

----------------------------------------------------------------

11. CHANGES TO THIS POLICY

----------------------------------------------------------------

We may update this Privacy Policy from time to time to reflect

changes in our practices or legal requirements. We will notify

you by posting the revised policy on this page with an updated

effective date. We encourage you to review this page

periodically.

----------------------------------------------------------------

CONTACT US – PRIVACY CONCERNS

----------------------------------------------------------------

Shree Siddhivinayak Enterprise (FrutoVeg)

Tower-F, Flat No. 209, Wisteria Heights,

B/H Bharat Petrol Pump, Opp. Tirthak Bunglows,

Dabhoi Waghodia Ring Road,

Vadodara – 390025, Gujarat, India

Phone : +91 83474 31717