INTRODUCTION
Your Privacy Matters to Us
FrutoVeg, operated by Shree Siddhivinayak Enterprise, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit
frutoveg.odoo.com or make a purchase.
We never sell your personal information to third parties. Your data is used only to serve you better.
Information We Collect
We collect information that you provide directly and information collected automatically when you use our website.
Information you provide:
Name, email address, phone number
Billing and shipping address
Payment details (processed securely — we do not store card data)
Order history and preferences
Messages sent via contact forms or helpdesk
Information collected automatically:
IP address and browser type
Pages visited and time spent on our website
Device information (mobile, desktop, OS)
Cookies and similar tracking technologies
How We Use Your Information
Your information is used solely for legitimate business purposes:
Processing and fulfilling your orders
Sending order confirmations, invoices, and shipping updates
Responding to your queries and customer support requests
Improving our website, products, and services
Sending promotional offers (only with your consent — you can opt out anytime)
Complying with legal obligations under Indian law
Sharing of Information
We do not sell, rent, or trade your personal data. We may share information only in the following limited circumstances:
Manufacturer (Vasudev Food Products): For order fulfilment, packaging, and dispatch purposes only.
Logistics Partners: Courier and shipping companies receive your name and address to deliver your order.
Payment Processors: Secure payment gateways process transactions; they operate under their own privacy policies.
Legal Compliance: We may disclose information to authorities if required by law.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
Essential Cookies: Required for the website and cart to function properly.
Analytics Cookies: Help us understand how visitors use our website.
Marketing Cookies: Used to show relevant advertisements (only if you consent).
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Our website is hosted on Odoo's secure cloud infrastructure.
Payment data is encrypted using SSL (Secure Socket Layer) technology.
Access to personal data is restricted to authorized personnel only.
While we strive for maximum security, no online transmission is 100% secure. We encourage you to use a strong password and keep it confidential.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for 7 years as required under Indian accounting laws.
Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete data.
Deletion: Request deletion of your data (subject to legal retention obligations).
Opt-Out: Unsubscribe from marketing emails at any time via the link in any email.
Portability: Request your data in a machine-readable format.
To exercise any of these rights, contact us at the details below.
Third-Party Links
Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.
Children's Privacy
FrutoVeg does not knowingly collect personal data from children under 13 years of age. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.